Shipping policy
Shipping Policy
Last updated: July 2026
Towelia proudly offers FREE Worldwide Shipping on every order.
Processing Time
Orders are generally prepared within 1–3 business days.
Orders are not processed during weekends or public holidays.
Delivery Time
Estimated international delivery:
7–10 Business Days
Delivery estimates may vary due to:
- Customs clearance
- Weather
- Local courier delays
- Peak shopping seasons
- Public holidays
Order Tracking
Tracking information is emailed once your order has been dispatched.
Customs & Duties
Customers are responsible for any customs duties or import taxes imposed by their destination country where applicable.
Delivery Issues
If your package has not arrived within the expected timeframe, please contact our support team.
We will work directly with the shipping carrier to resolve the issue promptly.
Incorrect Address
Customers are responsible for providing accurate shipping information.
Orders shipped to incorrectly entered addresses may experience delays or additional shipping charges.
Lost Packages
If a shipment is confirmed lost by the carrier, we will provide an appropriate resolution, including replacement or refund where applicable.