Refund policy

Return & Refund Policy

Last updated: July 2026

At Towelia, customer satisfaction is our highest priority. We want every purchase to meet your expectations. If you are not completely satisfied with your order, we offer a simple and transparent return and refund process.

30-Day Return Policy

We proudly offer a 30-day return window from the date your order is delivered.

If 30 days have passed after delivery, unfortunately we cannot offer a refund or exchange.

Eligibility

Returned products must:

  • Be unused whenever possible
  • Be in their original condition
  • Include original packaging whenever available
  • Not show excessive wear or intentional damage

For hygiene reasons, products that have been heavily used, intentionally damaged, or altered may not qualify for a refund.

Defective or Incorrect Products

If you receive:

  • A damaged item
  • A defective product
  • The wrong item
  • An incomplete order

Please contact us within 7 days after delivery with:

  • Order number
  • Description of the issue
  • Clear photos

We will quickly arrange a replacement, refund, or another suitable solution.

Refund Process

Once your returned item has been inspected, we will notify you regarding the approval of your refund.

Approved refunds are issued to the original payment method.

Processing times may vary depending on your financial institution.

Exchanges

We gladly replace products that arrive damaged, defective, or incorrect.

Return Shipping

If the return is caused by our error, we will cover the return shipping cost.

For other approved returns, customers may be responsible for return shipping unless otherwise required by applicable consumer protection laws.

Order Cancellation

Orders may be cancelled before shipment for a full refund.

After an order has entered processing or has been shipped, cancellation may no longer be possible.

Contact

Email: support@Towelia.shop